The multinational insurer operates multiple brands across health, auto, and life sectors, serving millions of policyholders with essential coverage and financial protection.
Devices securely managed across the enterprise
Compliance with industry security and privacy regulations
Reduction in mobile device-related incidents and downtime
Improvement in employee productivity through streamlined device management
The Challange
Following a period of significant expansion and acquisitions, the insurance provider sought to achieve enterprise-wide operational efficiencies and alignment. To do this, they prioritized improving their customer service, risk management, and compliance functions.
The rapid growth led to inconsistent processes and a lack of standardization across their newly acquired brands. The numerous manual and non-transparent procedures were areas the provider was eager to streamline.
Additionally, in the face of increasing regulatory and compliance demands, the provider aimed to stay ahead of industry changes while maintaining a strong focus on customer service and operational agility.
What did
Black Eye do
Our shared commitment to combining scalability with flexibility made our partnership with the major insurance provider a natural fit. Since the deployment of MDM solutions, we have been working closely with them to enhance mobile device management across the organization. Our focus has been on two key areas: ensuring secure and efficient device management, and streamlining operations to support their risk and compliance teams. Through this partnership, we’ve helped them maintain agility while managing a growing fleet of devices, securing their mobile infrastructure, and enhancing operational efficiencies.
MDM Deployment & Management – We worked closely with the insurance provider to identify, design, and deploy Mobile Device Management (MDM) solutions across their organization. Our solutions focused on securing and streamlining mobile device management, improving operational efficiencies in core business functions such as Customer Service, Risk, and Compliance.
Mobile Device Integration & Support – In addition to managing their fleet of mobile devices, we led the seamless integration of MDM solutions across Android and iOS platforms. This enabled real-time tracking, secure access, and efficient communication across the organization’s mobile workforce, enhancing overall productivity and operational flexibility.
The Results
- 3+ processes streamlined across key business functions
- 1,000+ hours Returned to the business through enhanced device efficiency and reduced downtime
- 100% Compliance with industry security standards and mobile device management regulations
- 95%+ Success rate in mobile device-related issue resolution
- SDK Delivered Enabling seamless communication across mobile platforms for both virtual and live agent support
